We are committed to resolving guest concerns promptly and fairly. This policy explains how to raise a grievance.
1. Raising a Complaint
- Complaints may be raised during your stay with the front desk or duty manager for immediate assistance.
- Post-stay concerns can be submitted to our support team with your booking reference.
2. Resolution Timeline
- We aim to acknowledge complaints within 48 hours and resolve them at the earliest.
- Complex matters may require additional time, which will be communicated to you.
3. Escalation
- If you are not satisfied with the resolution, you may request escalation to senior management.
For any clarification regarding this policy, please reach our support team at 8889858061 or info@hoteldaspalla.com.