This policy describes how and when eligible refunds are processed for cancelled or modified bookings.
1. Refund Eligibility
- Refunds are processed in accordance with the applicable Cancellation Policy for your rate type.
- Only amounts actually paid are eligible for refund; convenience or gateway fees may be non-refundable.
2. Refund Timelines
- Approved refunds are initiated within 3–5 business days of confirmation.
- The credited amount typically reflects in your account within 5–10 business days, depending on your bank.
3. Refund Method
- Refunds are made to the original payment method used at the time of booking.
- In exceptional cases, alternative refund methods may be arranged with prior consent.
For any clarification regarding this policy, please reach our support team at 8889858061 or info@hoteldaspalla.com.